Iqiyi "Lifetime VIP" free and effective service, TCL iQIYI TV gives promise!

Recently, the Consumers Association of China received a letter on the "Trust of Lifetime VIP" free service for TCL iQIYI TV. In the letter, TCL Multimedia Technology Holdings Limited apologized to consumers and made it clear that: TCL iQIYI TV "Lifetime VIP" (that is, the video section of the iQIYI area for free for life) promised to be effective. TCL Multimedia Technology Holdings Limited added to the affected consumers, "The users who ordered the Litchi VIP charging service before February 1st, regardless of any reason, would like to cancel the subscription. Our company is willing to bear a full refund. The loss is borne by our company."

It is understood that TCL Multimedia Technology Holdings Co., Ltd. has co-hosted control platforms such as Galaxy and iQiyi, and will carry out an important software upgrade for the product before March. The upgraded video section will completely present the free content provided by iQiyi. . Additional paid content added by other third parties will be entered as a separate entrance and will no longer be mixed with free content.

The China Consumers Association hopes that TCL Multimedia Technology Holdings Co., Ltd. will speed up the proper resolution of related issues, and at the same time welcomes the supervision of consumers, news media and all sectors of society.

Previously, some media published a report on why the TCL iQIYi TV "Lifetime VIP" changed halfway. The original VIP resources of iQiyi could not be watched for free, causing many consumers to worry about TCL iQIYI TV related services. . When consumers contacted TCL customer service, some customer service explained that this was caused by the National Press, Publication, Radio, Film and Television Bureau, and some customer service companies said that the company had terminated cooperation with Iqiyi.

The reporter learned that more than 600 consumers across the country have formed a rights-protection group called "TCL Iqiyi Fraud Counterattack." They demand that TCL fulfill its promise or urge dealers to return goods. The China Consumers Association conducted a survey for this purpose and asked related operators to value the interests of consumers and formulate and implement specific solutions.

TCL explained in the letter that the reason why TCL IQI TV’s “lifetime VIP” changed halfway in the past was due to the fact that the last time it was submitted by the broadcast control platform to upgrade the software, due to improper content classification, resulting in the original free The district and the new paid content are mixed. Consumer complaints are justified and understandable. TCL Corporation apologized for the errors.