US service company Rescuecom recently announced the reliability rankings of major PC makers in the second quarter of 2010. ASUS squeezed Lenovo to the top of the list, and Apple rose to second place.
This ranking is traced by Rescuecom on the basis of technical support for different PC manufacturers across the United States, and therefore can only basically represent the local situation. Rescuecom himself also warned that the different modes of use of the system will have a great impact on the final results. , so this ranking is for reference only.
Asustek came in second place and now has 1,791 points, leading with absolute advantage. Rescuecom received only 0.2% of service calls, but Asustek’s PC market share in the United States is still only 3.5%.
Apple rose from the third to the second, scored 686, the proportion of service calls was 1.3%, and the market share was 9%. Lenovo (IBM) fell to third place from the previous top score, scored 524, but the proportion of 0.9% service calls is also very low, and the market share is 4.9%.
Toshiba and Hewlett-Packard (Compaq) continued to rank fourth and fifth, with 25.5% of the market leader in the market, but a 9.1% service call ratio was not low. Dell's market share is also 23.8%, second only to Hewlett-Packard, but the proportion of service calls is as high as 14.5%, which is far higher than that of other manufacturers. Reliability is only ranked ninth.
PC manufacturer PC brand Rescuecom support rate US market share Reliability score (support phone ratio) (IDC data)
ASUS 1791 0.2% 3.5%
Apple 686 1.3% 9.0%
Lenovo (IBM) 524 0.9% 4.9%
Toshiba 368 2.3% 8.4%
HP (Compaq) 281 9.1% 25.5%
Sony 262 0.9% 2.4%
Acer 218 5.0% 11.0%
Samsung 180 0.4% 0.7%
Dell 165 14.5% 23.8%
Others 16 65.4% 10.7%
This ranking is traced by Rescuecom on the basis of technical support for different PC manufacturers across the United States, and therefore can only basically represent the local situation. Rescuecom himself also warned that the different modes of use of the system will have a great impact on the final results. , so this ranking is for reference only.
Asustek came in second place and now has 1,791 points, leading with absolute advantage. Rescuecom received only 0.2% of service calls, but Asustek’s PC market share in the United States is still only 3.5%.
Apple rose from the third to the second, scored 686, the proportion of service calls was 1.3%, and the market share was 9%. Lenovo (IBM) fell to third place from the previous top score, scored 524, but the proportion of 0.9% service calls is also very low, and the market share is 4.9%.
Toshiba and Hewlett-Packard (Compaq) continued to rank fourth and fifth, with 25.5% of the market leader in the market, but a 9.1% service call ratio was not low. Dell's market share is also 23.8%, second only to Hewlett-Packard, but the proportion of service calls is as high as 14.5%, which is far higher than that of other manufacturers. Reliability is only ranked ninth.
PC manufacturer PC brand Rescuecom support rate US market share Reliability score (support phone ratio) (IDC data)
ASUS 1791 0.2% 3.5%
Apple 686 1.3% 9.0%
Lenovo (IBM) 524 0.9% 4.9%
Toshiba 368 2.3% 8.4%
HP (Compaq) 281 9.1% 25.5%
Sony 262 0.9% 2.4%
Acer 218 5.0% 11.0%
Samsung 180 0.4% 0.7%
Dell 165 14.5% 23.8%
Others 16 65.4% 10.7%
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