Hello, everyone, this time the poor Che Fu Di Diao computer to share with everyone is a relatively rare theme - computer hardware after-sales experience
Everyone knows that computer hardware is not as bad as it used to be, but once it's broken, it's really human life, so it's better to avoid damage. If it's really bad, there's no way to go.
This time, I experienced a solid-state hard disk service, and I also had some new experiences with the purchase of solid-state drives. I share them here.
As the most value-added computer components in recent years (and no one), there are actually many value-added products for solid-state drives. Many of them have written great works, and the quality and content are still good, and they are not suitable for SSDs. The value of friends to do the entry
So now that there are so many SSD purchasing strategies, why do I have to write such a post? Naturally, through this SSD from damage to after-sales service, let me have a deeper understanding of the need to pay attention to the purchase of SSDs.
In general, when you buy solid-state drives, you all know that you want to select them according to the main control and the chip, but I think for the consumer-grade products, the current mainstream masters can provide enough performance, and TLC and The difference in the life of the MLC chip is almost no need to consider for general use. Among the factors mentioned above, the only thing that needs careful consideration is the difference between the interface protocols - whether it is SATA or NVMe (the products of the PCIE interface are not discussed here, because the positioning and pricing are all oriented to the professional market). SATA as the mainstream interface protocol is, of course, the most widely used product, but is limited by its own speed factor, resulting in continuous read and write speeds of the SSD has been around 500M/s for many years until the epoch-making NVMe protocol. Appeared, SSD read and write speed has finally made a qualitative leap - from the three-digit jump into the four-digit era. However, the increase in speed brings about a decrease in compatibility. In addition to the support of the motherboard, the SSDs that want to play with the NVMe interface also need the support of the operating system. The more worrying combination is the 100-series chipset +win10. System, other combinations are not to say no, but they will be a bit more troublesome
Ok, then in addition to these usual considerations, this boom has also brought me to another very important factor that may be overlooked by most consumers when purchasing SSDs: that is, the selected product has No power-off protection/power-off protection design
Everyone should know that mechanical hard disks have been used for so many years. Because of the working principle, accidental power failure may cause physical damage to the hard disk itself. After entering the age of SSDs, many people felt that accidental power failure would not damage the hard disk because there was no mechanical structure. In fact, this view is wrong. Solid-state drives, like mechanical hard drives, are even more afraid of accidental power failure. Why do you say so, I will first explain in detail how this time I am overturning the SSD.
Always looking at my original side-mates know that I am a very tossing person, and the recent toss comes from the video card overclocking
And the opportunity to install it
Friends who played overclocked values ​​must know that in the cycle of constantly adjusting the frequency of roast chicken testing, the machine's blue screen or stuck card is perfectly normal, but at this time there is no other way, only forced shutdown and boot. Continue to adjust. However, this kind of abnormal shutdown is very harmful to SSDs that do not have a power-off protection design. Of course, the damage or the quality of the product may be so many times that it will be fine, and it may be possible to hang it up for the first time. And I belong to a person who is not good or bad. On the first day, I didn't hang up, but suddenly I didn't recognize the disk the next day. I could see the existence of the SSD in the bios interface, but in the boot option There is no relevant option. This is commonly known as the "disappearance phenomenon."
After the general disk is sold, there is no second solution except returning to the factory. I still naively bought a M2 to SATA card to connect the bad disk to my notebook. I tried various software methods, but I didn't use it at all. Because all kinds of software can't identify this hard disk at all
So here is my first experience. When purchasing solid-state drives, please give priority to models with power-failure protection design . The specific approach is also very simple. Add the power-off protection to your favorite SSD model. You can search as a keyword and use the Samsung 850EVO as an example.
The second experience is that before buying it is necessary to search in advance to find out if the model you want to buy has problems such as falling disk . For example, the results of the 850EVO search basically do not directly say that the lost disk
And the Plextor M6G that I recruited on this occasion is all around.
The third and final experience is that we must choose the brand with a reliable warranty policy . The traditional manufacturers such as Samsung, Intel, and SanDisk have very good warranty, and the company is also a big player in the memory/solid-state drive industry. However, the situation of domestic agents seems to fluctuate in recent years, and the warranty does not seem particularly convenient. It is necessary to understand clearly before buying.
In the end, I said something aside. I was always supportive of second-hand hardware. I used to have a second-hand graphics card.
The use of second-hand solid-state hard drives in addition to the need to understand the use of the hard disk itself (write volume / read amount), the warranty situation is really must be understood, it is best to only buy products in the warranty. The M6G like my roll-over is 15 years of second-hand purchase, but there are still nearly three years of warranty, and this will eventually save the hard drive. Plextor’s relatively strong warranty policy makes me happy too. In this part of the project, I will share the process of this warranty and I hope to give you a valuable reference.
Plextor's after-sales interface is relatively easy to find, click on the first page to enter the support service interface, and then you can see the repair service (RMA) entrance.
Click on the online application RMA to enter the formal RMA process, where you can put forward a new warranty application, you can also check the ongoing RMA progress
Before starting the application, you must also have the same agreement. Of course, you don’t want to directly agree on the agreement.
The next interface needs to fill in the product type, product model, product serial number, and production date that you want to repair. The product type is selected from the SSD solid state drive. The product model number and product serial number can be found on the sticker of the SSD itself. The production date must be filled in. The word “English month abbreviation + year†should be used. For example, in 2015. For products shipped in August, this column should be filled with "AUG 2015". Note that a space must be left between the middle month and the year.
After all the information is completed, the web page will automatically determine if the product has the right to receive warranty. If it is ok, it will enter the following page of personal contact information. Be sure to fill it out carefully, because this is the address that was sent back to you by the SSD that was later repaired.
If all goes well, you'll see this interface in the end, and it will generate an RMA number. After that, tracking the RMA information depends on this.
At the same time, a PDF document will be provided for printing the RMA label. This label needs to be attached to the surface of the parcel to be returned for repair. Without this label, the parcel may be directly returned, and it should be noted that the barcode part above the label is Should be displayed uncovered directly outside the parcel so that the staff at the Phuket RMA Center can confirm
At the same time, the email address entered in the contact information interface will also receive a Plextor RMA information confirmation email. In addition to the previously generated RMA number, there is also an RMA verification code, which will be required later in the RMA status query. At the same time use these two, the equivalent of one is the feeling of the account is a password
Although the entire RMA process does not have such a bunker after the sale of Jingdong, it is actually very convenient: apply for RMA service on the website, package and contact SF Express afterwards, SF Express will pay to the RMA Center and will be carried out by Plextor's after-sales team. Testing, if it is detected that there are quality problems caused by non-human factors, it will be repaired and the product will be sent back to Shunfeng (I see most of the cases on the Internet are directly sent back a new product, and I really got a piece this time New disk)
It is best to choose the next day when Shunfeng is paid back, because generally speaking, it will arrive at the RMA center in the afternoon of the next day. At this time, most of the people will be off work, so the fastest will be on the morning of the third day. Received returned SSD. Like my rework this time was issued on August 24, and then signed on the 26th by the RMA center.
At this time, the status of the RMA website can also be queried, from being sent back to being processed in the received goods.
Because No. 26 happens to be Friday, so the status of RMA on 26, 27, 28 has not changed for three days. However, Plextor’s after-sales service is still very strong. It was returned to me on Monday, the 29th day after the weekend. New disk sent, but the status of the RMA web page is not updated
Pu Kete sent back the same day that Shun Feng was still using. So on the afternoon of the 30th, I already got a new set of repairs.
At this time, the status of the RMA web page has finally been updated. However, although it is displayed on the 30th, my 30th has been obtained.
Plextor's packaging after sale is still very reliable, but it is just so big a box to install a M2 SSD also can not escape the space
After seeing the box out of the box, I noticed that the plastic paper of this model was just 233. This is clearly a white fly.
The SSD was wrapped in this Bai Xiang. It was indeed completely new and it also contained a mounting screw.
The date of manufacture is still very new, this year in May. And the firmware is already the latest 1.02 version. I got it on the previous piece or version 1.01
Judging from the state of the gold finger, it is indeed a brand new machine
After the machine was finally normal, and my toss is over, it seems that I can continue to use my confidence. And I have to say that I have changed from a second-hand purchase to a new one after sale.
At present, the M6G has been discontinued. Only the follow-up M6G+ is still on sale in the market. The Jingdong link is as follows, but I do not know if there is any power protection protection. Everyone is still cautious about buying. And the two generations of Plextor M6 and M7 seem to have burst out many problems. Although the warranty is good, it will still waste a lot of time and energy.
Then this experience + sharing is here, we'll do goodbye next time, diarrhea
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