[World Wide Web Reporter Lin Di] previously reported that foreign media had claimed that "OnePlus Oxygen OS collects private data without the user's knowledge." This incident sparked significant controversy within the industry. A few days ago, OnePlus officially acknowledged the issue and promised to stop collecting such data by the end of October. (Note: OnePlus Technology was founded on December 17, 2013, and is a smartphone brand under Shenzhen Wanpras Technology Co., Ltd., established by Liu Zuohu, who was formerly the deputy general manager of OPPO.)
OnePlus once again ignited the "user privacy" debate.
With the widespread use of smartphones and the maturation of big data technologies, information security and user privacy have become major concerns. At its core, this issue revolves around the tension between "user privacy" and "service quality." Can these two aspects be effectively balanced?
A review of the OnePlus "user privacy" incident revealed that some foreign media reported that OnePlus smartphones automatically sent information such as phone numbers, IMEI codes, MAC addresses, lock screen unlock times, and application usage times to a server without the user's knowledge. In response, co-founder Carl Pei stated: "Collecting this data helps us better understand general usage patterns, allowing us to optimize OxygenOS and improve the user experience. These data are transmitted securely, and they will not be shared with third parties."
On October 15th, OnePlus issued an official statement acknowledging the previous media reports, confirming that the Oxygen OS operating system had collected private data without user consent. The company promised to stop collecting such data by the end of October.
OnePlus explained that Oxygen OS smartphones only transmit two types of data: user behavior data and device information. This is done to better understand user habits and optimize the Oxygen OS for a better experience. If users don't want to participate, they can opt out through the Settings - Advanced - Join User Experience Program option.
Additionally, after the incident, OnePlus pledged to add a reminder in the Oxygen OS installation guide by the end of October, asking users whether they want to join the user experience program. The company also confirmed that it would no longer collect mobile phone numbers, MAC addresses, or WiFi information.
Information Security: A Shared Challenge for Users and Vendors
In the era of big data, data has become the foundation of scientific research, often referred to as the "fuel" for intelligent technologies. While we enjoy the convenience brought by recommendation algorithms, speech recognition, image recognition, and autonomous driving, there's an inherent risk: user data is inevitably collected during research, development, and disclosure. More importantly, issues surrounding user privacy remain a critical concern.
Historically, many cases have highlighted this problem. For example, in June 2016, Apple introduced "Differential Privacy" at the WWDC conference, claiming that it could analyze user group behavior patterns without accessing individual data, thus protecting user privacy while still gathering necessary insights.
In June of this year, tech blogger Ben Thompson wrote in the Wall Street Journal that Apple randomly masks Siri searches and keeps only six months of data, a practice that differs from Google and Amazon’s long-term data retention. A former Siri engineer noted that this approach means giving up control over data, which makes it harder for Apple to improve Siri’s performance.
The new challenge arises: Should companies provide better services at the cost of user privacy, or should they prioritize privacy regardless of service quality? This dilemma isn’t unique to Apple or tech companies—it exists wherever data is involved. This incident once again brought the issue of user privacy back into public focus.
Privacy Disclosure: Solving the Problem from the Root
Putting aside technical jargon, let's look at the problem from its origin to find a breakthrough.
What is meant by "privacy" is, as the term suggests, something that belongs to an individual. Scientific research shows that any data that identifies an individual can be considered private. "Leakage," in common terms, refers to information that is disclosed without the owner's consent.
Privacy is a concept tied to individual users. The disclosure of group data doesn't necessarily mean a privacy breach. However, if specific information can be inferred from the data without the user’s permission, it constitutes a privacy violation.
Therefore, from these two perspectives, we can identify a "force point" to solve the problem. Specifically, the author suggests that establishing a set of clear and detailed rules or systems regarding "user information disclosure and maintenance" is essential. This way, both sides can clearly define their rights and responsibilities before taking action. If problems arise, there will be a basis for resolution, and legal consequences may follow if needed.
The reason is simple, but implementing the technology, rules, and even legal frameworks requires collaboration among manufacturers, regulators, and users. Only through collective effort can we address these complex challenges effectively.
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